Privacy Policy

Nova Laser Technologies ABN [ADD ABN] (“we”, “us”, “our”) is committed to protecting the privacy of personal information collected through our website novalasertech.com.au and associated services.

This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We may collect the following types of personal information:

• Name, company name, position and contact details (phone, email)
• Project address and location information
• Project details including surface type, contamination, requirements and site access information
• Photographs, videos and documents uploaded through our enquiry form
• Communication preferences and marketing consent
• Website usage data including pages visited, time on site and referral source (if analytics is enabled)

How We Collect Information

Personal information is collected when you:

• Submit an enquiry or quotation request through our website
• Contact us by phone, email or messaging services
• Upload photographs, videos or documents through our website
• Subscribe to communications from Nova Laser Technologies
• Browse our website (usage data collected via analytics tools, if enabled)

How We Use Your Information

We use personal information to:

• Assess your project requirements and prepare quotations
• Communicate with you about your enquiry or project
• Provide laser-cleaning services as agreed
• Send service updates and marketing communications where consent has been provided
• Improve our website and service delivery
• Comply with legal and regulatory obligations

File Uploads

Photographs, videos and documents uploaded through our enquiry form are stored securely in cloud storage. These files are used solely for the purpose of assessing your project requirements. Files are retained for the duration of the project assessment and any subsequent engagement, after which they may be deleted unless otherwise agreed.

Data Storage and Security

Personal information is stored securely using industry-standard encryption and access controls. Data may be stored on servers located in Australia or overseas through our cloud service providers. We take reasonable steps to protect personal information from unauthorised access, modification, disclosure or loss.

Third-Party Services

We may use third-party services for website hosting, cloud storage, analytics and communication. These services are selected for their security practices and compliance with applicable privacy legislation. We do not sell personal information to third parties.

Marketing Communications

We will only send marketing communications where you have provided explicit consent. You may withdraw consent at any time by contacting us or using the unsubscribe mechanism provided in communications.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests within a reasonable timeframe as required under the Australian Privacy Principles.

Contact for Privacy Enquiries

For privacy-related enquiries, please contact:

Nova Laser Technologies
[ADD BUSINESS EMAIL]
[ADD PHONE NUMBER]

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be available on our website. We encourage you to review this policy periodically.